Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive - Puerto Aventuras
Wake where parrots trade dawn chatter above a palm-shadowed villa, swim the jade ribbon of a cenote before sunrise, then drift through Xcaret’s underground rivers by noon. Trade cobblestones for clouds on direct lifts from Guadalajara’s agave plains to Los Cabos’ moonlit surf. Sleep inside a renovated hacienda draped in bougainvillea or an eco-lodge scented with Chiapas rain. At dusk, follow fireflies past Tulum’s cliff-edge temples and taste cacao in Oaxaca’s lantern-lit markets. Visit Mexico!
Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive
Puerto Aventuras Km. 72 Carretera Cancun-Tulum
No. of rooms
154
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Rooms for singles
We speak
ES
8.5/10
Children stay
is not possible
No. of rooms
154
WiFi
Pool
Spa/wellness
Parking
Meals
facilities
Rooms for singles
We speak
ES
8.5/10
is not possible
Situated in Puerto Aventuras, 21 km from ADO International Bus Station, Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive features accommodation with free bikes, free private parking, an outdoor swimming pool and a fitness centre. This 5-star resort offers a private beach area and room service. The property has a garden, as well as a restaurant that serves American and Brazilian cuisine.
The rooms are fitted with air conditioning, a flat-screen TV with satellite channels, a minibar, a coffee machine, a shower, free toiletries and a wardrobe. Free WiFi and a private bathroom fitted with a hot tub and a hairdryer are accessible toguests, while certain rooms are fitted with a game console.
A buffet breakfast is available at the resort.
Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive offers a hot tub. You can play billiards at the accommodation, and the area is popular for snorkelling.
Speaking English and Spanish, staff at the 24-hour front desk can help you plan your stay.
Playa del Carmen Maritime Terminal is 21 km from Hard Rock Hotel Riviera Maya - Heaven Adults Only -Inclusive, while Tulum Archeological Site is 45 km away. Cozumel International Airport is 36 km from the property, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Upon check-in photo identification and credit card are required.special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Infants from 0-3 years old are free.
All children from 4 to 17 years old extra charges apply.
When travelling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areasthe leash is not required.
Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Gold Deluxe Double Room. This quadruple rooms special feature is the hot tub. The spacious quadruple room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. ;
Diamond Deluxe Double Room. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Platinum Deluxe Double Room with Terrace. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Rock Royalty Level - Deluxe Platinum. The hot tub is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Gold Deluxe King Room - PURE. The hot tub is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed. ;
Rock Suite Platinum. This suites special feature is the hot tub. Featuring a private entrance, this spacious suite also comprises 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suites kitchenette, which features a dishwasher, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as sea views. The unit offers 2 beds. ;
Deluxe Platinum Sky Terrace King room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed. ;
Deluxe Room. Guests will have a special experience as the double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed. ;
King Room with Garden View. Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed. ;
Deluxe King Room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a shower. This double room features soundproof walls, a minibar, a flat-screen TV with satellite channels and a balcony. The unit offers 1 bed. ;
Budget Double Room. This double rooms special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
License number: 008-007-000402/2025
Trouser press
Tour desk
Entertainment staff
Water park
Chapel/shrine
Outdoor pool (all year)
Spa and wellness centreadditional charge
Beach
Free WiFi
Fitness classes
Billiards
Physical distancing in dining areas
Fitness
Hot tub/Jacuzzi
Parking on site
Facilities for disabled guests
Restaurant
Food can be delivered to guest accommodation
Private beach area
Designated smoking area
WiFi available in all areas
Ironing serviceadditional charge
Room service
Delivered food is securely covered
Heating
Massageadditional charge
Meeting/banquet facilities
CCTV in common areas
Infinity pool
Fruits
Pet bowls
Private parking
Saunaadditional charge
First aid kit available
Car hire
Internet services
Business centreadditional charge
CCTV outside property
Minimarket on site
Tennis equipment
Soundproof rooms
Linens, towels and laundry washed in accordance with local authority guidelines
Airport shuttle
Fax/photocopyingadditional charge
Babysitting/child servicesadditional charge
Swimming pool
Face masks for guests available
Mobile app for room service
Outdoor pool
Shuttle service
Physical distancing rules followed
Bingo
Access to health care professionals
Security alarm
Breakfast in the room
Cashless payment available
Smoke alarms
Valet parking
Shared stationery such as printed menus, magazines, pens, and paper removed
Free parking
Fitness centre
Luggage storage
Guest accommodation is disinfected between stays
Games room
Staff follow all safety protocols as directed by local authorities
Pool with view
Process in place to check health of guests
Shuttle service (additional charge)
Guests have the option to cancel any cleaning services for their accommodation during their stay
24-hour security
Hand sanitizer in guest accommodation and key areas
Yoga classes
Barber/beauty shop
Guest accommodation sealed after cleaning
Sun terrace
Golf course (within 3 km)
Sun umbrellas
Nightclub/DJ
Pool bar
Air conditioning
Lift
All plates, cutlery, glasses and other tableware have been sanitized
Non-smoking rooms
Sun loungers or beach chairs
Beachfront
Themed dinner nights
Fire extinguishers
Daily housekeeping
Live sport events (broadcast)
Screens or physical barriers placed between staff and guests in appropriate areas
ATM/cash machine on site
Airport shuttle (additional charge)
Use of cleaning chemicals that are effective against Coronavirus
24-hour front desk
Airport drop offadditional charge
Contactless check-in/check-out
Wine/champagne
Bowlingadditional charge
Parking
Snorkelling
Outdoor furniture
Evening entertainment
Safety deposit box
Adults only
Bar
Garden
Airport pick upadditional charge
Live music/performance
Spa facilities
Tennis court
Key card access
Laundryadditional charge
WiFi
Snack bar
