Hotel Cielo - Playa del Carmen
Wake where parrots trade dawn chatter above a palm-shadowed villa, swim the jade ribbon of a cenote before sunrise, then drift through Xcaret’s underground rivers by noon. Trade cobblestones for clouds on direct lifts from Guadalajara’s agave plains to Los Cabos’ moonlit surf. Sleep inside a renovated hacienda draped in bougainvillea or an eco-lodge scented with Chiapas rain. At dusk, follow fireflies past Tulum’s cliff-edge temples and taste cacao in Oaxaca’s lantern-lit markets. Visit Mexico!
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Hotel Cielo
No. of rooms
18
WiFi
We speak
ES
8.3/10
No. of rooms
18
WiFi
We speak
ES
8.3/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.4 km from Church of Guadalupe. Featuring a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
An American breakfast is available at Hotel Cielo.
Languages spoken at the 24-hour front desk include English and Spanish.
Xel Ha is 47 km from the accommodation, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Terrace
Meeting/banquet facilitiesadditional charge
Car hire
Smoke alarms
24-hour security
WiFi
Delivered food is securely covered
Staff follow all safety protocols as directed by local authorities
Linens, towels and laundry washed in accordance with local authority guidelines
Breakfast takeaway containers
Process in place to check health of guests
Sun terrace
Non-smoking rooms
Cashless payment available
Key access
Fruitsadditional charge
Use of cleaning chemicals that are effective against Coronavirus
Family rooms
Thermometers for guests provided by property
Wine/champagneadditional charge
CCTV in common areas
Airport shuttle (additional charge)
CCTV outside property
Non-smoking throughout
Luggage storage
Safety deposit box
Guests have the option to cancel any cleaning services for their accommodation during their stay
Fire extinguishers
Concierge service
Air conditioning
Shuttle service
Tour desk
Happy houradditional charge
Free WiFi
Daily housekeeping
Hand sanitizer in guest accommodation and key areas
Physical distancing rules followed
Guest accommodation sealed after cleaning
Access to health care professionals
Shuttle service (additional charge)
All plates, cutlery, glasses and other tableware have been sanitized
First aid kit available
Internet services
Guest accommodation is disinfected between stays
Contactless check-in/check-out
24-hour front desk
Food can be delivered to guest accommodation
Outdoor furniture
Shared stationery such as printed menus, magazines, pens, and paper removed
Airport shuttle
Screens or physical barriers placed between staff and guests in appropriate areas
Physical distancing in dining areas
WiFi available in all areas
